SC sortstore S.R.L. operates the website Healthlife-store.com to market bio and natural and cosmetic products for retail clients. We reserve the right to make changes to these Terms and Conditions as well as any changes to the Healthlife-store.com site without prior notice. By accessing the Terms and Conditions page, you can always read the latest version of these provisions.
1. Use of the Site
Healthlife-store.com guarantees the client limited access, in their personal interest (placing orders online, information) on the Site and does not grant them the right to download or modify the Site in whole or in part, to reproduce in whole or in part the Site- ul, to copy, sell / resell or operate the Site in any other manner, for commercial purposes or contrary to the interests of the company without its prior written consent. However, you can download or copy the specific materials offered for download or copy. However, you cannot use them for commercial purposes, these being intended exclusively for personal, non-commercial purposes.
The entire content of the Site (text, images, graphics, software and other similar elements) is the property of Healthlife-store.com. The use of its content without the consent of the rightful owners is forbidden and punished according to the laws in force.
The right to create a web link - link - to the Site is limited, non-exclusive and revocable, and is granted as long as it does not bring any kind of deficiencies for Healthlife-store.com or any of our partners, only after obtaining in writing or through email of our agreement.
Abuse of the Site is not permitted by the good introduction of viruses or other technologically harmful materials.
You are allowed to register once and use only one customer account. In using the service, you declare that you will provide real, accurate, current and complete information about yourself.
In the event that we consider that this obligation has been violated, we reserve the right to block your access to the use of the service, for a determined or indefinite period, without any prior notification.
To go through the registration process, (i) you must complete the registration form available on the Site.
The content of the Site (texts, product descriptions, technical specifications, images, symbols) is made by collaborating with the manufacturers' representatives. For this reason, Healthlife-store.com assumes no responsibility for the descriptions and specifications of the products displayed on the Site, which are made available to us by the representatives of each brand of products, or by the importers approved by them. Healthlife-store.com and its partners reserve the right to change product descriptions and specifications without prior notice.
2. Products and services marketed through the Healthlife-store.com Site
All information on this site is published for informational purposes and cannot be substituted for the advice or prescriptions of your physician or any qualified medical personnel. You must not use the information present on these pages for the purpose of diagnosing or treating any health or illness or illness. replacement of drugs, of the treatments prescribed by the authorized medical personnel.
You must read the entire prospectus carefully. If you have or think you have health problems or are ill, ask your doctor urgently.
The information and tips related to nutritional supplements have not been endorsed by the Ministry of Health and other authorized bodies and they do not intend to diagnose, treat, cure or prevent any disease.
Healthlife-store.com assumes no responsibility and cannot be held responsible for any damages arising from using the products purchased through this site, for purposes other than those mentioned by the manufacturer. The products can be returned in accordance with the provisions of OG 130/2000, and for more details please visit the section "Exchange / Return of product"
3. Price and methods of payment
The prices shown are in EURO and include 20% VAT. Prices of products with a short shelf life and requiring regular purchases can be changed. Prices are updated daily. Any price changes, discounts or promotions will be explicitly mentioned on the site. The purchase price presented on the invoice will be the same as the one presented on the site at the time of purchase, plus the cost of delivery.
The payment of the products is made in cash / cash, when the product is delivered or by bank transfer when placing the order online.
4. Delivery information
Delivery time is between 3-8 business days, counted from the date of confirmation of your order on Healthlife-store.com. This term may be modified for reasons independent of our will.
The orders of the products from the store stock will be honored in the chronological order in which they enter the database. All the products on the store's stock have a limited number of pieces. Information on updating / replenishing stocks for the ordered products will be communicated punctually by our operators who placed an order. There may be situations when an ordered product that is displayed in the store stock becomes unavailable if it has been confirmed in previous orders by other operators, simultaneously (beyond the daily stock limit). The displayed update of the stock is carried out at an interval of 24 hours.
Delivery taxes are calculated with value added tax (VAT) included and are as follows:
- on Romania's territory
- free for orders over 300 lei;
- 20 lei for orders less than 300 lei for the cities in the coverage area of the courier service Fan Couriers;
- For the localities more than 20km away from the county residence, an additional fee of 18 Lei is charged.
- In EU countries
- The international delivery service is available in the following countries of the European Union: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, United Kingdom, Czech Republic , Slovakia, Slovenia, Spain, Sweden, the Netherlands and Hungary (continent only). Due to the high cost of delivery, the order in one of the EU countries must be worth at least EUR 100.00 and weigh no more than 5 kg. Orders over 5 kg will be weighed, and one of our operators will contact you by phone or email to let you know the final delivery costs. Later, you will also receive an email containing the payment link to pay the price difference. If the price difference is not paid, we reserve the right to cancel your order and return the money in full. We will send you a package through a courier company, so you will receive the package in 4-8 business days (counting from the confirmation of your order). Shipping is FREE for the EU country, provided that the total value of the purchase exceeds 249 Euro. If the value of the purchases is less than the mentioned amount, the cost of transport is 20 Euro.
We will ship a package to you by a courier company, so you will receive it within 4-8 working days (counting from the moment we confirm your order).
The transport is FREE under the conditions where the total value of the purchase exceeds the amount of 249 Euro. If the value of the purchases is less than the mentioned amount, the cost of the transport is 20 Euro.
If you would like to specify certain aspects of delivery such as: delivery time, address or landmarks, please enter these things in the comments box before completing the order.
On the day the package with your order will be shipped, you will be notified by e-mail or telephone by us.
The package can be taken over by any member of the family.
The products are delivered within the limit of available stock. In case one or more of the ordered products is out of stock you will be notified accordingly. In some cases, the ordered product can be replaced with a similar one if you want and agree to it.
The responsibility for any damage caused to the product, the package or the package sent by us, rests with the courier company or the carrier according to the legislation in force. The products will be replaced by us if proof of the courier's fault is made and we will be notified within 24 hours of receiving the parcel.
5. Right of withdrawal
Except as expressly provided by applicable law, in accordance with the provisions of O.U.G. no. 34/2014, updated, the customer has the right to notify the trader in writing that he gives up the purchase, without penalties and without invoking a reason within 14 days. To meet the withdrawal deadline, it is sufficient to send the withdrawal notice before the withdrawal period expires. The withdrawal period will expire 14 days after the date of delivery, ie the date when you or a third party (other than the carrier) indicated by you, enter into physical possession of the product.
In order to exercise your right of withdrawal you must inform us about your decision using the withdrawal form present on the site. The standard withdrawal form is completed and transmitted in electronic format on our website (click here for download). After analyzing the withdrawal option, we will send you by e-mail the solution of the withdrawal request. Any request for withdrawal received will be analyzed and solved according to the legal provisions applicable depending on the typology of the products that are subject to it.
Please note that food and cosmetics marketed through the Site, which are likely to deteriorate or expire quickly or cannot be returned for health or hygiene reasons and have been unsealed by the consumer, are exempt from to the right of withdrawal, according to the provisions of art. 16, lit. d and e from GEO 34/2014, updated.
It is not accepted for return products that have traces of wear or consumption, products customized according to the client's requirements, products that have physical changes, strokes, scratches, scratches, shocks, products without the original packaging or the damaged packaging.
To comply with the withdrawal deadline it is sufficient to send the communication regarding the exercise of the right of withdrawal before the expiry of the withdrawal period.
If the withdrawal request is confirmed by us, we will reimburse the amount related to the products that are subject to the withdrawal request we received from you, except for the delivery costs no later than 14 calendar days from the date we are inform about your decision to withdraw from this contract. We will make this reimbursement using the same payment method as the one used for the initial transaction, unless you have expressed your express option for another reimbursement method.
The costs of returning the product / products subject to the withdrawal request will be borne entirely by you.
We reserve the right to defer the reimbursement of the value of the products until the date we receive the products back or until the moment you have provided us with the proof that you have sent the products back, the closest date being valid.
6. Customer comments on the Site
Customers who access the Site may comment on the products offered, which may be published on the Site after prior approval.
Healthlife-store.com reserves the right not to publish on the site comments with illegal, obscene, threatening, defamatory content, which in any way disturb the privacy of other persons, infringes intellectual property rights, contains viruses, texts representing emails mass or any other form of spam.
Healthlife-store.com will not bear any responsibility and will not be liable for any damages for any damages caused by such comments or electronic communications, being offered under the same limitation of liability as the rest of the content on the Site, according to the articles in this document.
The client guarantees that he has all rights to the content he transmits by any means to be published on the site or not, so that, by using this content, he will not cause any harm to any other person.
7. Printing errors
Healthlife-store.com and its suppliers do not accept responsibility for printing or display errors regarding prices, features, images, etc. In the event that the price of the product or some characteristics of the product have been wrongly entered in our databases or displayed incorrectly, and the delivery has not yet been made, our company assigns the right to cancel the delivery of that product and to notify the customer in the most Short time about the error.
The entire content of the Healthlife-store.com site, including, texts, images, graphics, web graphics, scripts and any other data, is the property of Healthlife-store.com or its suppliers and is protected under the Copyright Law and laws regarding the right of intellectual and industrial property. The use without any written consent of any elements of Healthlife-store.com or any of the elements listed above is punishable according to the laws in force.
According to the requirements of Law no. 677/2001 for the protection of persons regarding the processing of personal data and the free movement of these data, amended and supplemented and of Law no. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector, Healthlife-store.com, has the obligation to administer, in safe conditions and only for the specified purposes, the personal data you provide to us about you. The purpose of data collection is: informing the buyer about the situation of their account on the site, informing the buyer about the evolution and status of orders, evaluating the products and services offered, commercial activities, promoting products and services, marketing, advertising, media, administrative, development, market research, statistics, tracking and monitoring of sales and consumer behavior..
By completing your data in the account creation and / or order form you agree that your personal data will be included in the Healthlife-store.com database, and you expressly and unequivocally agree that all such personal data be stored, used and processed by Healthlife-store.com, their affiliates and collaborators to carry out activities such as: commercial activities, product and service promotion, marketing, advertising, media, administrative, development, research market, statistics, tracking and monitoring of sales and consumer behavior.
According to the Law no. 677/2001, you benefit from the following rights: the right to information (art 12); the right of access to data (art 13); the right to intervene on the data (art. 14); the right to opposition (art. 15); the right not to be subject to an individual decision (art. 17); the right to address you to justice (art. 18).
Also, Healthlife-store.com may provide your personal data to other companies with whom it is in partnership, but only on the basis of a confidentiality commitment from them, which guarantees that these data are kept safe and secure. The provision of this personal information is made according to the legislation in force, as follows: providers of services of marketing services, Courier, payment / banking services, telemarketing or other services, other companies with which we can develop common programs for offering products on the market. and our services, insurers.
Your personal information can also be provided to the Prosecutor's Office, the Police, the Courts and other authorized bodies of the state, based on and within the limits of the legal provisions and as a result of an expressly formulated request.
10. Final notes