Terms and conditions for returns
The products purchased from HealthLife-Store.com, can be returned by courier within 14 days from the date of receipt of the package, in the original packaging. The consumer has the right to notify the trader in writing that he gives up the purchase, without penalties.
If you want to return the products you have the following obligations:
- To return the purchased product in the original packaging, undamaged, sealed at your expense;
The return of opened or damaged boxes is not accepted. We reserve the right to refuse the product upon receipt, if it has been used. Please note that food and cosmetics marketed through the website, which are likely to deteriorate or expire quickly or cannot be returned for health or hygiene reasons and which have been unsealed by the consumer, are exempt from the right of withdrawal, according to the provisions of art. 16, letter d and e from GEO 34/2014, updated.
- Initiate a return request;
In order to initiate a return request go to ”Your account / Order history”. Select the order by clicking on Details. Once the Order Details are shown you will have the option to select the product(s) and quantity to be returned. You must provide the reason of the return and the return request must be performed within MAXIMUM 14 days after the delivery.
- To complete the return form;
The return form will be available for download from your account on our website (Your account / Merchandise returns ), once the return request is approved. This form MUST be printed, fully completed, and slipped into the returned package. All the return instructions are available in the return form.
- The shipping cost for returning the products will be paid by the customer;
- The shipping fee (transport cost) is not refunded because we pay this fee for delivery to the courier company.
If you have benefited from free shipping on your order, and return the product(s), the shipping fee, paid by our company, will be deducted from the refund you will receive.
The value of the returned products will be paid by bank transfer within maximum 14 calendar days from the receipt of the returned product(s).
For further details please contact us.